Common Issues

Cannot connect to Sway WiFi network

• Check the status LED on the Breeze — if it’s off, the device has no power
• Make sure the NMEA 2000 network is switched on (the Breeze is powered via NMEA 2000)
• Check that your phone’s WiFi is on and you’re within range

Red LED — Breeze has power but no NMEA data

The Breeze is powered via the NMEA 2000 network but is not receiving any messages.

• Make sure at least one GPS receiver is connected and switched on
• Check that both ends of the NMEA 2000 backbone have terminators installed
• Check that all connectors are properly seated

Orange LED — NMEA data but no GPS position

The Breeze is receiving NMEA data but no valid GPS position.

• Make sure a GPS receiver is connected and switched on
• Ensure the GPS has a clear view of the sky (not obstructed below deck)
• Wait for the GPS to acquire a fix — this can take a few minutes

My trip is not showing up in the app

• Make sure you connected to the Breeze after the trip and synced — trips are stored on the Breeze and must be downloaded first
• Check if the trip appears under Trips in the app after syncing

No live data in the app

• Make sure your phone is connected to the Breeze WiFi network (not your home WiFi or 4G)
• Check the LED — a blue LED means everything is working
• Restart the Sway app

I cannot log in to the app

• Check your email and password
• Use Forgot password to reset via email
• Make sure you verified your email after signing up

Still stuck? Contact us at info@sway-sailing.com.